Frequently Asked Questions

Do you install your products?
We do not install ourselves but we work with many credible landscapers and can recommend a landscaper to you. 

Is there anything I should remember to bring when picking up an order?
Always bring a tarp and tie downs if you are picking up a load.  Wind blown directly on foliage will dry the plants out excessively and slowly turn the exposed side brown, especially on new growth. 

What forms of payment do you accept?
We accept Visa, Mastercard, and debit for first time purchases.  All approved accounts can also be paid by cheque.

Do you deliver? Where do you deliver to?
Dinesen regularly delivers to Vancouver Island, and all throughout the Lower Mainland of British Columbia on our own 5 ton trucks.  We also arrange orders for pickup for clients outside this area.   For rates call or email us.

Are you open to the public?
Dinesen is a wholesale nursery only. We do take referrals from municipalities. Homeowners are welcome with a landscape professional.

I was referred here by a city for replacement trees, what do I need to bring?

Each city has their own list of accepted street trees and sizes. Please bring this list and the size they have specified with you so we can pick something out.